Design and development of a Service System for fostering student’s attachment security: a Content Management System based Approach

FHV has presented present a paper entitled “Design and development of a Service System for fostering student ́s attachment security: a Content Management System based Approach” at the ICE-IEEE 2023 Conference, which was published in the IEEE Xplore digital library: https://ieeexplore.ieee.org/document/10332281.

Below, the key points of the article are summarized.

Research Context

The European Commission's Education and Training Monitor highlights significant challenges in European education, including high rates of academic underachievement and early school dropout. These issues are intensified by low attachment security, identified as a root cause of underachievement and disengagement. The Let’s Care project, funded by the European Commission, aims to address these challenges by fostering safe learning environments and enhancing attachment security through a digital platform called the Let’s Care Hub. This platform supports educators and professionals in promoting safe educational practices and facilitating resource-sharing across Europe.

Objectives and Methodology

The article aims to explore key characteristics of a Content Management System (CMS) that promote student attachment security and specify its design aspects. This research adopts Design Science Research (DSR), a method rooted in Information Systems Research, which pragmatically constructs and innovates theories and artifacts. In this approach, digital platforms like the Let’s Care Hub are pivotal, facilitating secure attachment and relationship networks through robust interaction and resource-sharing mechanisms across various system levels. This research integrates the pragmatic traditions, emphasizing iterative cycles of relevance, rigor, and design to develop and refine the CMS based on Attachment Theory principles and community needs.

Proposed Framework for the Service System Analysis and Evaluation

The applied process model led to the creation of a framework to identify the best CMS for the Let’s Care Hub, based on 35 criteria in eight categories: functionality, maintainability, reach, extendibility, enterprise concerns, ecosystem, security, and team capabilities. This framework indicated that WordPress is the most suitable CMS for the Hub, especially for ecosystem interaction related to Attachment Theory. A secondary analysis based on service science further supported this, considering science, management, engineering, and design challenges. WordPress scored the highest (34 out of 35) and is recommended due to its strong ecosystem interaction, extensive plugins, robust security, and popularity in business and industry.